Delete your account — SmartCABuddy

You can delete your SmartCABuddy account from inside the app at any time, without contacting us. What gets removed depends on whether you are a member of a firm or the firm's owner, because those are genuinely different things.

1. If you are a team member

This happens immediately. Your login stops working, and your name, email address, mobile number, date of birth and password are removed.

Your firm's work stays with your firm. Your name is attached to engagements you ran, payments you recorded and the attendance your salary was calculated from — records your firm is required to keep — so those records remain, with your name removed from them and replaced by "Removed user". We do this because deleting them outright would damage your firm's books, which belong to your firm rather than to us.

2. If you are the firm's owner

This permanently deletes the entire firm: every client, engagement, deadline, document, payment, attendance record and user account in it, for every member of your team.

Because that cannot be undone, it is scheduled rather than instant:

You confirm by typing your own firm code, so it cannot be triggered by accident.
The deletion is scheduled 7 days ahead. We email you to confirm.
During those 7 days the firm keeps working exactly as normal, and you can cancel from the same screen or by replying to that email.
On the scheduled date, everything is permanently deleted.

3. What is kept, and for how long

Encrypted backups. Our database backups are retained for 14 days on a rolling basis. A deleted firm therefore disappears from backups within 14 days of its deletion. We do not restore deleted accounts from backup on request.
Financial and tax records. Where you have paid us, we retain invoice and payment records for the period required by Indian tax law. These contain the firm's name, billing details and amounts — not your clients' data.
Nothing else. We do not retain a shadow copy of your client data after deletion.

4. If you cannot sign in

If you have lost access to your account and cannot complete the steps above, email support@smartcabuddy.com from the address registered on the account, or write to the Grievance Officer at the address on our Privacy Policy. We will verify that you are entitled to make the request and action it within 30 days.

If you are a team member and your firm's owner has disabled your login, the firm still controls that account; contact your firm's owner, or write to us and we will put you in touch.

5. Deleting the app is not deleting your account

Uninstalling the Android app removes it from your device and stops notifications to that device. It does not delete your account or any data — use the steps above for that.

6. Questions

Email support@smartcabuddy.com. For how we handle personal data generally, including your rights under India's Digital Personal Data Protection Act, 2023, see our Privacy Policy.