This policy explains how billing, cancellations and refunds work for paid subscriptions to SmartCABuddy Practice ("SmartCABuddy", "we", "us"). By subscribing, you agree to this policy together with our Terms of Service.
1. Subscriptions & billing
- SmartCABuddy is sold as a recurring subscription, billed monthly or annually as chosen at sign-up.
- The applicable plan, price and billing cycle are shown at checkout before you pay. Prices are in Indian Rupees (₹) and are exclusive of 18% GST, which is added at checkout as applicable.
- A GST tax invoice is issued for each payment. You may enter your own GSTIN at checkout so the invoice reflects it and you can claim input tax credit.
- Renewal is manual — we will remind you before your period ends, and you renew by making the next payment. Your plan does not auto-charge.
2. Free trial
If a free trial is offered, you will not be charged during the trial. You may cancel any time before the trial ends and you will not be billed. If you do not cancel, the subscription begins (and billing starts) at the end of the trial at the plan you selected.
3. Cancelling your subscription
- You can cancel at any time from within the application (Billing) or by contacting us at support@smartcabuddy.com.
- On cancelling, you may either keep access until the end of the period you have already paid for, or request a pro-rata refund of the unused full months on a quarterly or annual plan (see Refunds).
- Cancellation always stops future renewals.
- After your access ends, your account moves to a read-only/closed state. You can export your data before then; we retain data for a limited period as described in our Privacy Policy before deletion.
4. Refunds
You can cancel at any time. Our refund approach is:
- Quarterly & annual (prepaid) plans — on cancellation we refund the unused full months on a pro-rata basis. The month in progress is not refunded.
- Monthly plans — the current month is not refunded; the plan simply does not renew.
- Duplicate or erroneous charges — refunded in full.
- Failed activation — if a payment succeeds but your subscription is not activated due to a fault on our side and we cannot resolve it promptly, we refund that payment.
Refunds do not apply where an account is suspended or terminated for breach of our Terms.
5. How refunds are processed
- Approved refunds are made to the original payment method used for the transaction.
- We process eligible refunds within 5–7 business days of approval; your bank/card issuer may take additional time to reflect it.
6. How to request a refund or cancel
Email support@smartcabuddy.com (or message us on WhatsApp at +91 88722 12000) with your organisation/firm code, the email on the account, and the payment reference. We will acknowledge and respond within a reasonable time.
7. Price changes
We may change plan prices. Any change applies from your next renewal, and we will give you reasonable notice beforehand so you can decide whether to continue.
8. Contact (billing)
For any billing, cancellation or refund question, see our Contact page or email support@smartcabuddy.com.
This document is provided for transparency and does not constitute legal advice. SmartCABuddy is built and supported by Team SmartCABuddy. Legal entity: Brij Mohan Sharma (HUF), with its principal place of business at Bajwa Market, Aman Nagar, Kapurthala, Punjab 144601, India.